From Task Chaos to Clarity: MBL’s Journey to Better Workflow

| Clear task ownership, faster execution, and smarter decision-making — all from one system

🏢 Client Background

Muar Ban Lee Group Berhad (MBL) is a publicly listed palm kernel expeller machinery manufacturer based in Malaysia, operating across multiple countries and departments. Before using our system, tasks were handled through emails and notes, often forgotten, left untracked, and lacking clear ownership — leading to inefficiencies.

🚧 Key Challenges

• No centralized system: Tasks were managed ad hoc via emails/messaging, leading to lost requests and duplicated efforts.
• Low accountability: It wasn’t obvious who was responsible for what.
• Manual tracking: Managers had to constantly follow up, wasting valuable time.
• Geographic dispersion: On-site task lacked verification, causing delays and miscommunication.
  
  

🔄 Before vs After 

✅ Our Solution

• Clear Task Roles: Each task has a responsible PIC, assignees, and watchers.
• Automated Reminders: Tasks nearing deadlines trigger automatic alerts.
• GPS On-Site Check-In: Staff must check in at the location to start tasks - no shortcuts.
• Task Communication & File Sharing: Team members can leave comments and upload files, all tracked.
• Live Task Dashboards: See task status, department workloads, and delays in real time.
• One-Click Reports: Export PDF or Excel reports easily for meetings or reviews.

🔧 Technology Stack

• Backend: Laravel
• Frontend: React Native (iOS & Android)
• Infrastructure: AWS EC2 (Scalable Hosting), RDS (Managed PostgreSQL)
• Integrations: Email/SMS gateways for notifications

📈 Results & Impact

• 100% adoption: Used daily by 10+ departments (200+ users) across 3 countries.
• 99.9% uptime: Stable and reliable for over 1.5 years
• Faster resolution: Task completion time reduced by 30% due to clear ownership.
• Data-driven management: Management now tracks team performance via quantifiable metrics (e.g., overdue rate, workload balance).
• Improved accountability: GPS check-ins reduced "false completion" reports by 65%.

✨ Looking for results like these? 💬 Let's talk about how we can help your business thrive.